I created the following list early in my career for use by a SaaS enterprise account management team that was
Friction is one of the most significant issues for any company – new, small, or big. Friction slows progress, and diminishes results across communication, collaboration, project management – everything!
The Service Model Canvas supports startups, growth stage companies, and large companies alike, reducing friction when developing new, scalable services. You can also think of this as a way to productize services. The document is not meant to be client-facing; it is designed to help with onboarding, marketing, and much more. It serves as a blueprint; it keeps everyone on the same page and explains different aspects that may be important to various projects.